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FAQ


How do I know that Clemente Talarico is a reputable company?


How long will it take to receive my order?


How do I assess the quality of the garment before I make a purchase?


 Returns 


How secure is my transaction?


How often do you update styles and do you carry over styles from season to season?


Shipping


Delivery Costing for Australian buyers


Delivery Costing for overseas buyers

 

 


FAQ


How do I know that Clemente Talarico is a reputable company?

Australian business legislation prohibits organizations from fraudulent acts. Clemente Talarico is a registered Australian Business. 

ABN 79 118 590 659. 

Clemente Talarico has been trading for 9 years, selling through our own retail stores and wholesaling to other boutiques nationally and also selling online.


How long will it take to receive my order?

Clemente Talarico has commissioned Australia Post to send your order anywhere within Australia within 1-4 business days where a signature is required upon delivery of goods. 

Overseas buyers  should receive their purchase within 5-10 business days. A signature is required upon delivery and this service is fully traceable during transit. 

Overseas buyers choosing standard airmail have a transit time of 5-10 business days. Clemente Talarico do not take responsibility for goods lost in transit when traveling standard airmail.

All orders are processed at the beginning of every working week and mailed out on the following day. Orders are not processed on Australian public holidays.

Transit time
Express Courier International
5-8 Business days. Secure and prompt delivery that requires a signature upon delivery. Highly recommended.
Transit time
Air Mail International
5-10 Business days.
Transit time within Australia Delivery within Australia will take 1-4 business days and requires a signature upon delivery.

 

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How do I assess the quality of the garment before I make a purchase?

We know online shopping takes away the option to feel and really see the garment. We can however assure you that Clemente Talarico garments are manufactured only by  long standing and reputable manufacturers both locally and offshore. Our fabrics are only selected for their superior quality and performance. All goods are quality checked during and after manufacturing as well as prior to shipment to ensure the garment will give you the best performance possible. We believe the reputation of our brand is important, aswell as the relationships we foster with our clients. Therefore we are passionate in producing only the best quality products and want you to feel absolutely confident when allowing us to serve you. 


Returns 

Should you discover a legitimate manufacturing or fabric fault upon first inspection or wear of the garment please contact us immediately and explain the fault in as much detail as possible and within 14 days of receiving your order . You can do this via email to stores@clementetalarico.com. Proof of purchase e.g. Receipt or bank statement is strictly required.

We will then process your case with utmost promptness and resolve the situation that is fair and just. Once we have received your case by email we can then openly discuss with you how the issue can be resolved. 

In the event that you wish to exchange the item/s for another of the same or similar of the same value, we ask the original item/s to be sent back to our office at your expense by a courier service for your choice. Returns must be received in exactly the same condition they have been sent to you. eg. Not previously worn.

Upon Clemente Talarico receiving the returned item/s for exchange we will then send back to you at our expense a new item/s of the same or similar style as discussed.

Should you decide to exchange for an item of a slightly higher value, we will charge a card of your choice for that amount.

Should you decide to exchange for an item of a slightly lower value we will credit a card of your choice for that amount.

We do not want you to be disappointed with your shopping experience with us, so please do be sure that you order your product with as much care as possible. Look at the images and information supplied and be absolutely sure you have chosen correctly. Refunds or exchanges will not be issued if you change your mind after you receive your order or goods are not used or cared for in the way explained on the care label that is contained within every Clemente Talarico grament.


How secure is my transaction? 

Clemente Talarico uses the services of Australia's largest bank WESTPAC and all online transactions are encrypted. Secure transactions are made through legitimate gateway provider "Pin Payments", so you can be assured of confidentiality and security. All transactions are protected by a 128 bit SSL certificate. You can also make payment through your secure "Paypal" account. Your personal details will not be shared or misused for any other purposes than by this website and the sale of our goods.

 

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How often do you update styles and do you carry over styles from season to season? 

Clemente Talarico designs 2 comprehensive collections every year to coincide with the Australian seasons Winter and Summer. Some styles may be carried over, but we design new and fresh collections as fashion trends are always evolving. As we believe in limited runs in order to keep styles exclusive, availability could be limited depending on their popularity.


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Shipping

Clemente Talarico utilizes the services of Australia Post to ship our goods so you will receive your purchase as fast as possible. We also recommend for orders placed by overseas clients that they chose the express courier service so your order can be tracked. You are assured of a secure and prompt delivery of your order choosing the express courier service. By choosing the International Airmail service we are no able to track your order.

The delivery address you advise on your order must be listed clearly and correctly.

If you live in an apartment or multi office buiding please be sure to include all number corresponding to your address - 

e.g. Apt. 203/5004 Spooner Street etc. 

In some instances if the address is not correctly labeled delays may occur. This may result in longer delivery times as we will need to contact you to clarify before we send anything.

PLEASE NOTE WE DO NOT DELIVER TO P.O. BOX

  • Delivery Costing for Australian buyers only

 

DESTINATION TRANSIT TIME COST
Melbourne Metro  Next Day AUD 7.00
Other Australian Cities METRO 2-3 working days AUD 7.00
Country areas within Victoria 2 working days AUD 7.00
Other Australian Regional areas 3-4 working days AUD 7.00

Note: Any orders that are AUD 150.00 and up in value will be shipped free of charge

All orders are processed at the beginning of every working day and Mailed out on the following day. Note Public holidays are excluded.

 

 

IMPORTANT: Signature is required upon receipt, so you must supply us with an address where someone will be there to receive the parcel during business hours. Otherwise you may be required to pay the AU$9.00 re-delivery fee.

Please note:

* These delivery times are calculated when purchased before 12:00pm the previous business day.

‘Working Day’ means Monday to Friday, and does not include any public holidays honored in the state of Victoria Australia.

Delivery costing for overseas buyers

DESTINATION TRANSIT TIME COST
New Zealand 2-4 working days AUD 25.00
Rest of the World 5-8 working days AUD 25.00

 

Note: Any orders that are AUD 150.00 and up in value will be shipped free of charge

The International prices quoted do not include Import taxes at country of final destination. As this is based on individual countries regulations, please contact your local customs office for further information.

Once you place an order a confirmation email including your order number will be sent via email to the supplied email address. All goods will be dispatched before the end of the following business day. If for any reason we are unable to dispatch your order, you will be contacted via email at the earliest possible time.

Once your order is dispatched you will receive an email with your tracking number.

You can track your parcel on the Australia Post website www.auspost.com.au/track


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